As the economy continues to shift from the production of goods to the delivery of services, one way in which an organization might set itself apart from its competition is through the delivery of high quality customer service. Therefore, a critical question for organizations becomes how to...

The importance of trust in working relationships is widely acknowledged among organizational researchers and practitioners. Unfortunately, trust is defined and measured differently across studies, making it difficult to integrate and compare research findings. Therefore, the purpose of this...

We introduce new leader humility scales capturing a theoretically rich conceptualization of leader-expressed humility aligned with traditional and ethically-grounded philosophies. These scales draw from recent inductive research (Oc et al., 2015) identifying nine dimensions of leader-expressed...