Purpose – Considering IS as an integral part of the Indian firms under the purview of this study the paper seeks to investigate the TQM‐IS relationship. Describing total quality management (TQM) on the basis of five principles: top management commitment, customer‐centric advancements,...

The conditions of change and complexity that characterise the new environment are forcing companies to adopt more flexible organizational structures that allow a quicker adaptation to these continuous changes. States that there are very few companies with enough resources to form their own value...

The relationship between Information and Communication Technology (ICT) and productivity has been widely discussed in the past two decades, but little understood. Since the early 1970s productivity growth in almost all of the world economies has slowed, while expenditure on ICT has risen. This...

Purpose – This paper seeks to understand effects of ASP utilization on organization performance measured in terms of satisfaction and educational effectiveness on the part of the customer firm. Design/methodology/approach – This study follows the positivist approach. After a research...

Enterprise systems packages have long been associated with process change. However, it was assumed that most organizations would simultaneously design and implement process change while implementing the systems. A survey of 163 organizations and detailed interviews with 28 more suggests that...

Purpose – To examine the impact of organizational learning factors (training available, technical expertise, and knowledge level) and knowledge management processes (knowledge acquisition, knowledge application, and knowledge sharing) on e‐business systems adoption level....

The efficient management of natural and man-made disasters typically represents a major information exchange and coordination challenge, as in most countries a number of organizations are involved in all phases of the disaster management cycle. In this article, the authors introduce the approach...

Purpose – The purpose of this paper is to explore the ancient, 2,500 years old The Art of War by Sun Tzu from a system of systems engineering perspectives. The aim is to show that even for an emerging discipline in engineering the underlying concepts may be much more deeply rooted....