Introduction to the Complexity of Health Care. Health Care Services: Difficult to Define, Difficult to Measure. The Unique Role of the Physician. Patients as Challenging Customers. Measuring Returns from Health Care IT Investments. Increasing Complexity of Medicine. Clinical Data Management and...

Introduction -- Quality assurance methods -- Measure benefits of quality assurance process improvement -- Quality assurance performance and improvement -- Answer questions from management and employees -- Manage risk management -- Quality assurance improvement with metrics -- Quality assurance...