Design management in the UK has developed significantly since the early 1990s, with design managers now operating across both design consultancies and within businesses. These organizations operate in a dynamic global environment; as such it is necessary to respond to changes, especially in the...

Credit scoring has become an increasingly important area for financial institutions. Self Organizing Maps (SOM) and Support Vector Machine(SVM) are two techniques of data mining which are being used in different applications of businesses. In this paper, descriptive variables in literatures and...

In recent years, privacy-preserving data mining has been studied extensively, due to the wide increase of sensitive information on the internet. A number of algorithms and procedures have been designed, some of which are yet to be implemented, but a few of them are actually employed in the form...

Electronic commerce communities are considered to be communities that provide opportunities for the sellers on the one hand and include threats for the purchasers on the other hand. One of the ways to reduce such threats in these open communities is to use transaction-based reputations. These...

During the last two decades the bank marketing literature has been characterised by a concern for service quality and information technology (IT) within the industry. IT and customer service are relatively new `strategic weapons' for banks, both being concerned with the deployment of...

Purpose – This paper seeks to analyse the process of packaged software selection in a small organization, focussing particularly on the role of IT consultants as intermediaries in the process. Design/methodology/approach – This is based upon a longitudinal, qualitative field study concerning...

This editorial is an introduction to a focus issue on legacy information systems research that has been conducted under the aegis of the UK Engineering and Physical Sciences Research Council (EPSRC) research programme into systems engineering and business process change. An overview of the...

Legacy information systems evolved incrementally in response to changes in business strategy and information technology. Organizations are now being forced to change much more radically and quickly than previously and this change places new demands on information systems. Legacy information...

Enterprise Resource Planning (ERP) packages have been widely adopted and it is becoming clear that this is driven by multiple rationales that may be simultaneously at odds and complimentary. In this paper, we aim to develop a greater understanding of these rationales by taking ERP packages to be...

Purpose: The purpose of this paper is to examine how the design of characteristics and use of practices incorporated in customer relationship management information systems (CRM-IS) impact on the expression and realisation of moral agency within organisations. Design/methodology/approach – The...