The aim of this paper is to examine the nature of informationsystems (IS) design as situated in its organizational context. Much ofthe IS literature takes a fragmented perspective of the nature of ISdesign, examining methodological issues, social issues, or politicalissues in isolation from the...

This paper examines social cognition processes in IS design teams that span organizational boundaries. We question the relevance of goal-driven process models of IS design, exploring evidence for a model based on convergence between the problem-space and the solution-space. We then develop...

Wicked problems are subjective, interrelated and have no stopping rule. In a group that spans organizational boundaries, the resolution of wicked problems is especially problematic, as participants share minimal domain-knowledge. This paper discusses alternatives to current models of...

This study deals with the intersection of knowledge and action: how knowledge is developed, transformed, interpreted and used to change systems of business process and IT so that stakeholders may make effective decisions and take effective action in their work. The co-design of business and IT...

This paper discusses a social process model for design activity in organizational IS development projects,based upon the findings of an interpretive, participant observation study of information system designprocesses in a mid-sized UK telecommunications equipment manufacturing company. The form...

The aim of this paper is to examine the nature ofinformation systems (IS) design as situated in itsorganizational context. Much of the IS literaturetakes a fragmented perspective of the nature of ISdesign, examining methodological issues, socialissues, or political issues in isolation from the...

This case study examines the impact of online reservation systems and e-commerce onthe travel industry. Two questions are examined:1. How can competitive advantage be obtained from the exploitation of new informationtechnologies—in particular, e-commerce technologies?2. How has the role of...