Sila, Ismail; Ebrahimpour, Maling - In: International Journal of Operations & Production Management 25 (2005) 11, pp. 1123-1155
Purpose – To empirically investigate the relationships among critical TQM factors and business results. Design …/methodology/approach – Twenty‐three hypotheses regarding the relationships among TQM factors and business results have been developed through … findings compare to previous studies. Pays special attention to the relationships between TQM factors and business results and …