Businesses today operate in a fast-evolving environment where Internet-based technologies are not only ubiquitous but are having a fundamental impact on the way that businesses manage their operations and compete. An ever increasing number of organisations, whether dotcom start-ups or...

Much business process innovation is being driven through development of e-commerce applications. But e-business requires considerable financial investment, the justification and evaluation of which requires some kind of performance measurement system. This paper reports research into the...