Purpose – This paper seeks to take a historic perspective on performance measurement and management (PMM) within operations management (OM) across all sectors (manufacturing, service and public) in order to reflect on and undercover relevant lessons and issues about PMM in OM....

Purpose – The objective of this paper is to identify the features of an effective e‐business performance measurement system, as well as the practices in organisations with distinctive e‐business performance metrics. From this it was hoped to identify a set of best practice recommendations....

Purpose – Previous empirical research into the performance measurement of exemplary e‐businesses has pointed to a lack of progress in developing distinctive performance metrics for e‐business and a failure to adopt best practice in performance management. The objective of this paper is to...

This paper describes case study research undertaken in six small manufacturing companies aimed at advancing the understanding of the manufacturing strategy formation process. Concepts and methods more commonly used in corporate strategy research are used to overcome the limited view of the...

This paper reports on research aimed at operationalising the Hayes and Wheelwright four‐stage model describing the strategic role of operations. Although this model has classic status in operations management, it is little tested in practice. A questionnaire derived from the model was...

This paper reviews the methodological options for the empirical investigation of the process of formation of operations strategy. A case study approach is likely to be the most favoured research strategy for this type of work. Five possible methodologies that might be used within such case...

Examines the securitization market and explores the factors which fuel grounds for growth in this market and whether, in light of proposed BIS changes, it will continue to expand. Discusses possible pitfalls and itemizes these with further explanations. Looks at the situation in three countries...