This paper considers the nature of "best practice" recruitment and selection in the hotel sector. Data from a sample of Scottish hotels indicate a reliance on informal methods, particularly in smaller hotels. In larger and chain hotels, structured procedures, including references, application...

This article focuses on a trade union-owned commercial vehicle assembler operating in Israel since the mid-20th century. The article analyses the transformation of the case study firm's management, employment and work organization, the outcome of which is a firm concerned with profit, not...

This paper proposes a mathematical model to associate key operational, managerial and design characteristics of a system with the system's susceptibility towards common cause failure (CCF) events. The model, referred to as the geometric scaling (GS) model, is a mathematical form that allows us...

Peter Curwen and Jason Whalley review the strategic operations of, and technological options available to, the 30 most prominent international mobile operators. This review is initially based upon the Asia-Pacific, African, European, Latin American and North American regions before moving on to...

Informational challenges-absence, uncertainty, asymmetry-shape the working of markets and commerce in many developing countries. For developing country micro-enterprises, which form the bulk of all enterprises worldwide, these challenges shape the characteristics of their supply chains. They...

Over the course of the last year or so there has been considerable interest in implementing functional separation within fixed telecommunications markets. In these markets, which are largely but not exclusively to be found within the European Union, functional separation is seen as a way to...

From Banff to Bath in the UK, from the Irish Times to the Italian Il Corriere della Sera across Europe, 'aesthetic labour' caught the popular imagination when a short research monograph was released in 1999 (see Warhurst, Nickson,Witz, & Cullen, 2000). Aesthetic labour, in different 'populist'...

A key aspect of strategy is sense-making of the unfolding uncertainty in the business environment and responding appropriately to achieve organisational objectives. However, uncertainty means that there is more than one futue open to an organisation. Sense-making is therefore problematic....

Drawing on interviews with HR, finance and marketing directors, this article examines the locus of strategic decision making in organisations, who makes those decisions and the characteristics and competencies of strategic decision makers. The article finds that strategic formulation takes place...

Classical approaches to estimating the rate of occurrence of events perform poorly when data are few. Maximum likelihood estimators result in overly optimistic point estimates of zero for situations where there have been no events. Alternative empirical-based approaches have been proposed based...