Purpose: Experience matters to both shoppers and marketers. It can be the aim of a shopping navigation; the cues of the environment also create an experience. Whilst much is known about how experiences are staged offline, the characteristics of the online medium necessitate a re-examination of...

The objective of this article is to provide executives with a practical high-level roadmap to business transformation. Over the past 20 years in his role as an academic, researcher and consultant, the author and his team have worked with and observed several organizations of varying sizes. This...

Two interrelated aspects of the debate on the nature of labour supply chain in the hotel industry form the focus of this research article. First, the notion of a shift to some forms of human resources recruitment strategies which seeks to use agency staff as a means of generating economical...

In this paper, we address the following: labour demand in the hotel sector; labour force flexibility in hotels; just-in-time management; and just-in-time labour supply in the hotel sector. Discussing the characteristics of hospitality services and demand fluctuation in the hotel sector helps us...

In an attempt to encourage employee discretion and self-direction many luxury international hotels are turning to employee empowerment strategies as a solution. These are based on the assumption that 'most employess can make good decisions if they are properly socialised, trained and informed....

Over the last two decades, in resopnse to political and financial pressures, the NHS has been subjected to considerable changes in its organisation. There is increasing emphases on containing the cost of hosptial provision and making the treatment available from hospitals more responsive to...

Japan's rise to prominence as a leading player within the global electronics industry is frequently cited as emblematic of the country's postwar economic miracle, yet our understanding of why this phenomenon is far from complete. Conventional wisdom is divided, attributing the success of the...

The thrust of the argument put forward in this paper is that the postwar technological advance of the Japanese electronics industry was in essence a product not a primary cause of industrial growth. We demonstrate that the industry's surge forward resulted from the interaction of a unique...

The increasingly important role of SMEs in both regional and national economic development has been widely acknowledged in the economic and entrepreneurship literature.The development of an economic and policy environment supporting new, high-growth, high-technology ventures has become common...

This paper is focused on potentially mandatory electronic submissions (e-submissions) to regulatory authorities for the approval of biotechnology and pharmaceuticals products. Such developments will have serious implications for Small- and Medium-sized Enterprises (SMEs) because the cost of...