This paper builds upon archival and oral history research on personal ethics and competitive advantage at Hilton Hotels Corporation between 1946 to 1967, when founder Conrad N. Hilton was in full personal control of the business as CEO and major shareholder. We offer a theoretically informed...

This paper shares the conclusions of the authors with respect to a comparison of Beer’s viable systems model (VSM) and modern business process thinking. These conclusions have been arrived at as a result of extensive empirical research over the past five years. Modern business process thinking...

The purpose of this paper is to identify the quality initiatives implemented in UK manufacturing small and medium-sized enterprises (SMEs) and to perform a comparative analysis of quality management practices within Six Sigma firms against the non-Six Sigma manufacturing SMEs. To achieve the...

Purpose - The purpose of this paper is to focus on the importance of the project selection process and its role in the successful deployment of Six Sigma within organizations. Design/methodology/approach - A review of the literature is presented, highlighting the importance of project selection...

The aim of this paper is to present the results from an empirical investigation of Six Sigma in the Indian software industry The paper begins with a review of literature of Six Sigma and its role in the software industry. The importance of Six Sigma in the software domain is presented, followed...

The development of complex systems involves a multi-tier supply chain, with each organisation allocated a reliability target for their sub-system or component part apportioned from system requirements. Agreements about targets are made early in the system lifecycle when considerable uncertainty...

In recent years, literature has identified the increasing complexity of small and medium-sized enterprises (SMEs) and highlighted their sensitivity to differences in managerial culture and management systems. Research has shown that performance measurement systems (PMSs) could play an important...

Skill premium in the United Kingdom has increased substantially since the 1970s. This paper analyzes the link between institutions and the skill premium in the UK controlling for other explanatory variables such as market conditions, international trade and skill-biased technology. For the...

Based on 26 case studies, this paper investigates the socio-economic causes of the inflow of FDI and its policy implications in Dongguan. The favourable factors for foreign investors in Dongguan can be categorised under the Dunning's OLI (ownership, locational and internalisation advantages)...

Given the limited capabilities of R&D and global distribution channels, and the virtual non-existence of patented drugs, the Chinese pharmaceutical industry has little chance to enter the global market of Western prescription drugs and compete with the established global giants head-on. The...