The view that excessive regulation constrains small business growth has been a persistent theme within business and policy communities, although recent studies have demonstrated the actual effects of regulation to be relatively modest. A prior small-scale study proposed four reasons why...

Previous research provides unequivocal evidence that women-owned businesses start with both lower levels of overall capitalization and lower ratios of debt finance. Structural dissimilarities between male-owned and female-owned businesses explain most, but by no means all, of these contrasting...

A new book dedicated to academic research on call centres is welcome, not least for one obvious reason. In the last decade and a half, the call centre has transformed the structure and nature of interactive service work and employment in advanced countries, amounting to nothing less than 'a...

The UK government's Best Value initiative is intended to ensure that councils provide best value in service delivery and emphasizes the importance of ensuring a clear customer/citizen focus across all services. The Accounts Commission and Audit Scotland have statutory responsibilities for...

In the decade following the Asian financial crisis of 1997-1998, the management of organizations in Thailand has undergone significant change and development. The Changing Face of Management in Thailand examines in-depth the development of management during this pivotal period in the country's...

Reports findings from a research designed to investigate the main issues of the current HR performance evaluation systems in over 150 UK-based quality-focused organisations. The study identified the main characteristics of HR performance evaluation systems currently conducting in TQM-based...

This paper presents a case analysis of a successful scenario intervention in an organization. This intervention is compared and contrasted with an unsuccessful one reported in Hodgkinson and Wright [Confronting strategic inertia in a top management team: learning from failure, Organization...

Purpose - This paper aims to empirically explore the nature of tensions that emerge within the process of becoming a manager in the post-bureaucratic organisation, by focusing on the emergence of project management as a key carrier of post-bureaucracy. The paper seeks to address two aspects of...

During the 1990s Tim worked in a series of international marketing roles, initially with the export marketing department of Shell (France) SA in Paris and latterly as Market Development Executive with Castrol (Thailand) Ltd. based in Bangkok. As part of the Castrol International group he was...

Bayesian methods are common in reliability and risk assessment, however, such methods often demand a large amount of specification and can be computationally intensive. Because of this, many practitioners are unable to take advantage of many of the benefits found in a Bayesian-based approach....