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Does employee satisfaction matter? A study to determine whether low employee morale affects customer satisfaction and profits in the business‐to‐business sector

Abbott, Julie - In: Journal of Communication Management 7 (2003) 4, pp. 333-339

exploratory research carried out in the business‐tobusiness (B2B) sector in the UK to determine whether employee satisfaction does …

Persistent link: https://www.econbiz.de/10014850737

Analysing enterprise resources for developing CRM framework in higher education institutions

Khashab, Basel; Gulliver, Stephen; Ayoubi, Rami; … - In: Journal of Enterprise Information Management 35 (2022) 6, pp. 1639-1657

conflict concerning the Customer Relationship Management (CRM), desires, expectation and needs (DEN). Where possible, in order … iteratively considers use of additional practical approaches that need be considered in order to ensure that strategic HEI CRM DEN … using thematic analysis to understand how to develop preliminary stage 2 steps and assess the applicability of the final CRM …

Persistent link: https://www.econbiz.de/10014860411

Market reaction to enterprise applications : a multicultural perspective

Silva, Ana C.; Lorenzo, Oswaldo; Chavez, Conzalo Arturo - In: Journal of accounting & organizational change 11 (2015) 2, pp. 269-294

Persistent link: https://www.econbiz.de/10011293419

Market reaction to enterprise applications: a multicultural perspective

Silva, Ana C.; Lorenzo, Oswaldo; Chavez, Gonzalo Arturo - In: Journal of Accounting & Organizational Change 11 (2015) 2, pp. 269-294

multiple EAs (ERP, SCR, CRM and SPECIFIC) and national culture differences interact with a market-based metric of value (stock …Purpose – This paper aims to identify the relationship between national culture, enterprise application (EA … to a sample of international adopters of enterprise resource planning (ERP), customer relationship management (CRM …

Persistent link: https://www.econbiz.de/10014840769