ABSTRACTThis study is an in-depth empirical investigation that seeks to compare consumer expectations to perceptions in the delivery of service within community banks in the southern United States. It has as its aim to develop a useful instrument to evaluate service quality by comparing consumer...

First paragraph: Wholesaling is a distribution function that together with manufacturing and retailing forms part of a sector’s marketing channel. The EU defines wholesaling as involving firms:… exclusively or primarily engaged in the resale of goods in their own name to retailers or other...

Studies of industry evolution are relatively scarce outside of industries defined by narrow technological bases. Studies of wholesaling are rarer still. These are curious features given that it is probable that service industries behave differently to manufacturing ones and that wholesaling is...

Health Impact Assessment (HIA) has been recommended as a means of estimating how policies, programmes and projects may impact on public health, and on health inequalities. This paper considers the difference between predicting health impacts, and measuring those impacts. It draws upon a case...

Purpose: The purpose of this paper is to develop a conceptual model that includes drivers of supply chain management (SCM) adoption and execution identified in the literature, provide a set of measurement scales that operationalise constructs within this model, empirically verify a hierarchical...

Purpose: The purpose of this paper is to provide an overview of the logistical transformation of British retailing over the last three decades and to discuss likely challenges that face logistics managers in the futureDesign/Approach: Reviews the key works on retail logistics, including the...

Retail logistics : changes and challenges / John Fernie, Leigh Sparks -- Relationships in the supply chain / John Fernie -- The internationalization of the retail supply chain / John Fernie -- Market orientation and supply chain management in the fashion industry / Nobukaza J. Azuma, John...