Self-service technology (SST) has been widely adopted by service oriented companies in different settings, such as hotel, restaurant, and airport. Although customers are less hesitant about using SST nowadays than before, how to increase customer satisfaction and repeat patronage remains an...

As access to information changes with increased use of technology, privacy becomes an increasingly prominent issue among technology users. Privacy concerns should be taken seriously because they influence system adoption, the way a system is used, and may even lead to system disuse. Threats to...

The effects of semantic and spatial stimulus-response (S-R) compatibility were examined and compared with the use of an auditory choice reaction task paradigm in this experiment. Twenty-two participants responded to speech and non-speech signals presented at the left and right ears and were...