This report summarizes one of the panel discussions, “Emerging Market Opportunities for Small-scale Producers,” held as part of the August 2008 USDA Fifth Annual Partners Meeting, sponsored by the USDA Office of Outreach. The purpose of the annual event is to support a dialogue between USDA...

It is often said that the ‘consumer is always right’ and customer satisfaction is paramount for success in a business, so when a major increase in customer complaints of a large Australian food service company occurred it initiated a review. The review identified that 75% of the...

To raise awareness among policymakers and health practitioners about unhealthy diets, this document examines dietary patterns in selected Latin American countries using household surveys. The analysis shows that a large percentage of households in the countries examined have inadequate diets....

Technological solutions provided to consumers with the aim of nutritional information, could be a major challenge of interaction among caterers and consumers. The purpose of this paper is to evaluate an Electronic Intelligent System of Personalized Dietary Advice (called “DISYS”) for tablets...

Revenue management has been applied to the restaurant industry, but restaurant operators have been disinclined to apply various types of RM approaches, due to apprehension for customer’s possible expressions of dissatisfaction. To relieve this reluctance, restaurant operators may need to...

Solo Cup is a $1.6 billion international company that produces single-use, disposable, packaging options for the modern consumer. In 2009, Solo Cup created a Sustainability Department to enhance sustainability while supporting the company’s short- and long-term business objectives. Prior to...

The important role of efficiency in the health care foodservice sector has been widely addressed in the literature. Different methods for assessing performance have been proposed. In general, most measures were calculated as simple ratios such as food and labour cost per meal or limited...