Examines and reports the customer retention practices of Frontier Bank as it provides telephone banking services to … telephone banking services, describes and analyses four retention practices of Frontier Bank, and identifies gaps in both … suggested by extant theories. Managers of similar telephone banking operations could benefit from applying extant customer …

. Accordingly, this article examines the market‐driven transformation of the banking sector in Tanzania. It does this by providing a …

Banking has not been caught off guard by the speed of change within the industry brought about by Internet banking. In …

the person who is most responsible for financial and banking decisions – in Canadian SMEs. Research focused on how SME …

banking call center. This study uses data available from the Purdue University Call Center Benchmark database to determine the … their banking call center experience.  …

There is considerable lack of literature with respect to service industry management, especially in the banking … industry of developing economies. Attempts to bridge this gap. Critically examines the banking industry in a developing nation … the banking industry as a whole and in order to ascertain the level of TQS implementation in the Indian banking scene …

the context of a leading and long established retail banking institution. Specifically, the form which such a culture … light of this analysis a conceptual model is proposed for the development of relationship cultures within the banking …

Although Internet banking is a growing phenomenon, the underlying factors driving and inhibiting its diffusion are not … banking. The main component of the research was a Delphi study of expert opinion. This paper gives a brief overview of the … academic literature on the diffusion of innovation and Internet banking. The conduct and findings of the Delphi study are then …