Between 1978 and 1985 wages of male employees rose by nearly 30 percent. The main purpose of this paper is to contribute to the understanding of the determinants of individual wages in an attempt to account for this rise in real wages. We estimate a time series of cross-section wage equations...

Labour hoarding ensures that unemployment remains disguised or mostly disguised in socialist economies. Labour hoarding was prevalent in the 1960s after the absorption of post-capitalist labour reserves. The pattern was similar in almost all East European Central Planned Economies (CPEs), but...

Consideration of the National Minimum Wage requires estimates of the distribution of hourly pay. The UK Labour Force Survey (LFS) is a key source of such estimates. The approach most frequently adopted by researchers has been to measure hourly earnings from several questions on pay and hours....

The dramatic growth of the call center industry is a world-wide phenomenon, fueled by advances in information technologies and the precipitous decline in the costs of voice and data transmission over the last two decades. As part of this global industry, call centres in India have experienced...

This paper analyzes the relationships among national institutions, collective bargaining arrangements, and job quality in call center workplaces, using establishment-level survey data obtained in 2003–2006 in five European coordinated market economies (CMEs) (Austria, Denmark, France, Germany,...

This paper examines recent changes in collective bargaining and employer strategies in the German telecommunications industry following market liberalization in the late 1990s. Germany's distinctive co-determination and vocational training institutions encouraged large firms to adopt employment...

In this chapter, we draw on a comparative international survey of management strategies and employment practices in U.S. and Indian customer contact call centers. We compare these practices across three types of centers: U.S. in-house, U.S. outsourced, and Indian outsourced- offshore operations....

This paper explores problems and challenges in the management of expatriate staff in Northern NGOs. It finds that very little research has so far been carried out on this issue despite its importance in international NGO development work. Drawing on a recent case study of a NNGO working in...

This book is about a company which pioneered a major new industry, failed to build on that success, and ended up being taken over and broken up. By comparing this firm with its competitors in the same industry, the book sheds light on one of the hardest of all managerial challenges: what...

Research on performance-related pay (PRP) has largely focused on the outcomes of PRP implementation in a Western context. This paper examines the predictors of employee preference for PRP and the consequences for organizational citizenship behaviour (OCB) in Japan where seniority-based pay and...