The relatively large number of tourism destinations available both nationally and internationally has intensified competition between destinations for tourists. In addition, changes in technology and consumer tastes mean that many products including tourism products and services have shortening...

The choice, consumption and later evaluation of destination experiences, is a complex and important area. Consumers are often highly involved. The experience involves both products and services requiring a relatively high level of expenditure. It also usually involves a degree of risk within a...

The choice, consumption and later evaluation of destination experiences, is a complex and important area. Consumers are often highly involved. The experience involves both products and services requiring a relatively high level of expenditure. It also usually involves a degree of risk within a...

Market segmentation aims to divide markets comprised of individuals into groups whose characteristics are relatively homogeneous within each set or segment and heterogeneous between segments, based on an identified set of variables (Kara and Kaynak, 1997). Marketing academics and practitioners...

Significant challenges exist for Indigenous people in identifying suitable economic and commercial development opportunities directed at enhancing economic and human development within their communities. Ecotourism is seen as one sector that could provide such opportunities. Don Fuller and his...

The incorporation of training procedures, both formal and informal, within hospitality firms is recognised as a vital element in achieving sustainable perceived service quality. Yet, despite this importance, relatively little is known about the extent, nature and determinants of training in...