Purpose – Most of the growth in casino expansion for the foreseeable future will take place in Asia. Western casino operators appreciate the immense opportunities afforded by the Asian markets, but judging by their performance abroad some have not adapted in ways necessary to survive and...

In revenue management practice, the issue of perceived fairness is a serious concern, because revenue management applies different prices for basically the same service. The purpose of this study is to examine the effect of hotel revenue management pricing on customers’ perceptions of...

Registered clubs in New South Wales Australia have enjoyed a privileged competitive position for four decades, being the only providers of machine gambling in the state. However, increased competition for this core product and heightened awareness of its social impacts, as reflected in two...

Queensland introduced its Responsible Gambling Code of Practice in May 2002. The Code was based on six practice areas related to the provision of information, interaction with customers and community, exclusion provisions, physical environments, financial transactions, and advertising and...

The New South Wales club gaming industry has existed for nearly forty years since the introduction of slot machines in 1956 and has witnessed the impact of changing legal, competitive, social, economic and technological factors on its competitiveness. Using Michael Porter's framework of...

A development in Australian hospitality education has been increasing numbers of industry specific tertiary courses developed in conjunction with, and often at the request of, a particular industry through its industry association. The desire for more professional standards and management...

The tourism and hospitality industry is perceived as being a major contributor to employment growth in Australia and in north-east New South Wales (NSW) in particular. Despite the importance of the sector there has been very little empirical research into employment relations in the industry....

This paper provides an analysis of human resource development and knowledge capital management relations practices used by hotels and resorts in 2007. The study examined the employment instruments used, methods of employee recruitment, selection, staff turnover trends, remuneration policies,...

The relatively large number of tourism destinations available both nationally and internationally has intensified competition between destinations for tourists. In addition, changes in technology and consumer tastes mean that many products including tourism products and services have shortening...

Wage(1) flexibility is of particular importance for the hospitality industry, since wages are usually its largest single cost item. The payment of penalty rates is another important issue facing the industry. The critics of Australia's centralised industrial relations system, such as the...