Tarofder, Arun Kumar; Marthandan, Govindan; Mohan, Avvari V. - In: Business Process Management Journal 19 (2013) 3, pp. 431-458
Purpose – The purpose of this paper is to investigate empirically the critical factors for the diffusion of web … the benefits resulting from diffusion. Design/methodology/approach – Data were collected, via an internet survey, from 251 …; complexity; trialability; and top management support, which have been hypothesized to affect the diffusion of web technologies in …