Meškauskaitė, Giedrė - 2009
. Service organization that delivers qualitative services wins customer acceptance and loyalty, increases market share, attracts ….Paslaugų organizacija, teikianti kokybiškas paslaugas, laimi vartotojų palankumą ir ištikimybę, padidina rinkos dalį, pritraukia …Actuality of issue: Nowadays hotel business is one of the most important economic branches that gives high income …