firms was conducted to assess the benefits of the IT Infrastructure Library (ITIL), the de-facto ITSM framework …, specifically on how these benefits evolve as companies increase their adoption of the ITIL model. Also studied are the perception … of challenges of the implementation and the number of ITIL processes implemented in relation to the progress of the …

services, different standards and methodologies have been developed. ITIL (short for IT Infrastructure Library) is the most … commonly used best practice approach to effective IT Service Management to date. ITIL focuses primarily on what to do in order … complement ITIL with the Six Sigma methodology, and consequently set foundations for introduction of necessary measurable changes. …

services, different standards and methodologies have been developed. ITIL (short for IT Infrastructure Library) is the most … commonly used best practice approach to effective IT Service Management to date. ITIL focuses primarily on what to do in order … complement ITIL with the Six Sigma methodology, and consequently set foundations for introduction of necessary measurable changes. …