[Abstract]: The IT service management model represents a paradigm shift for IT organisations as it deemphasizes the management of IT assets and focuses on the provision of quality end-to-end IT services. This paper presents part of an in-depth study that examines the experience of a government...

It is commonly postulated that a divide exists between the academic and the practitioner wings of the Information Systems (IS) discipline. In recent years, causes and appropriate remedial actions have been widely canvassed in the literature. The paper begins with an analysis of the literature...

[Abstract]: This study employs Rogers' framework of perceived innovation attributes augmented by environmental influences and marketing initiatives and a new factor developed for this study, namely, risk mitigation measures, to examine the case of merchant adoption of buyer authenticated credit...

[Abstract]: Recently introduced by the major credit card associations as replacements for the decommissioned SET and 3DSET protocols, the new payment models, 3DSecure and UCAF/SPA, have been designed to provide online merchants with a solution to an existing problem in online credit card...

[Abstract]: This chapter examines the potential for Agile methods to provide mechanisms to deal with the software development environment that has evolved in response to the inadequacies of traditional, heavyweight development approaches. A framework is proposed which identifies three major...

Companies making large investments in information systems anticipate positive impacts on their organisation. Measuring information systems effectiveness or success has been an important criterion for practitioners and researchers in justifying the associated investment, both pre- and...

Service management standards such as the IT infrastructure library (ITIL), and now ISO/IEC 20000, provide guidance and tools for effective management and control of IT service delivery. These standards are of increasing importance to organisations around the globe so education about these...

There is a definite focus in Information Systems (IS) research that is based around the identification of variables that measure the factors that influence IS success in small business. Identification of measures is of importance to the individuals running those businesses as well as researchers...

Despite the substantial contribution to the software industry by small and medium enterprises purchasing software package upgrades, to date there has been minimal research on the topic. Most businesses rely on packaged software for administrative and many core business functions. The...