Summarizes several strategic briefings, conference presentations and reports on the topic of logistics management. Covers in turn logistics in China and Japan, including a profile of Braun Electric; methods of improving the supply chain, highlighting new technology, the “bullwhip effect” of...

Explains how DHL International is reshaping a highly successful transport company of today into a service provider of logistics solutions for tomorrow. Explores the significance of value‐added services – the term “courier” is no longer applicable in today′s competitive global...

The results from a survey of top retailing executives regarding current logistics practices and trends are described. The focus is on customer service factors, the use of a supply chain management approach in retailing channels, and the impact of information technology on retail logistics today...

Purpose – This study aims to underline the role of information technology (IT) in adopting Balanced Scorecard (BSC) systems/initiatives in Bahrain. It seeks to highlight this role through comparing the IT‐related factors/requirements against the non‐IT‐related ones that contribute to the...

Purpose – The purpose of this paper is to provide a systematic review of the literature on Collaborative Planning, Forecasting and Replenishment (CPFR). The review emphasises the descriptors of CPFR implementation and models, as well as the impact of CPFR and other supply chain collaboration...

Purpose The purpose of this paper is to develop a framework for utilizing Six Sigma (SS) principles and Big Data analytics at a US public university for the improvement of student success. This research utilizes findings from the Gallup index to identify performance factors of higher education....

The major problems experienced in implementing IT systems in the public sector are reviewed. Detailed UK research, carried out in the Department of Social Security and the National Health Service, is then considered. Many projects sub‐optimise due to neglect of the human aspects of...

A major thrust in public service computing in the late 1990s is the building of electronic bridges between the large‐scale computer systems which have been embedded into the complex bureaucratic structures of late twentieth‐century government. This process includes the development of...

Recent health reform in New Zealand has transformed public hospitals and related health services into Crown Health Enterprises (CHEs), which have a statutory objective to operate as successful and efficient businesses. Examines managerialist interpretations of a proposed executive information...

The changing processes and practices of governing have led to the emergence of an increasingly complex environment in which a plethora of organizations and agencies can be involved in the governance of local communities. The successful forging of these systems of community governance depends on...