Purpose - Modern managers are expected to deal with a wide range of problems - only some of which are properly defined as organizational issues. The purpose of this paper is to distinguish true issues from other day to day problems and to offer guidelines to a strategic approach for identifying...

Purpose: The purpose of this paper is to encourage understanding of the practical value to managers and communication practitioners of the positive lessons from issue and crisis management cases. Design/methodology/approach: Unlike many other areas of management writing, which focus on new...