The airport business is more competitive with substantial increased returns and performance. If we think of the airport as an organisation initially designed to deliver value for key stakeholders and their customers, the privatisation of an airport generates a radical change in the overall...

In the airline sector many aircraft are subject to long-term lease agreements in the belief that operating, investing and financing benefits flow to the lessee. This study aims to provide a better understanding of lease-purchase decision-making from an airline perspective. Aircraft acquisition...

Patient Journey Modeling, a relatively recent innovation in healthcare quality improvement, models the patient's movement through a Health Care Organisation (HCO) by viewing it from a patient centric perspective. A Systems Development Life Cycle (SDLC) provides a standard project management...

The increasing pressure from different facets of society exerted on multinational companies (MNCs) to become more philanthropic and claim ownership of their impacts is now becoming a standard practice. Although research in corporate social responsibility (CSR) has arguably been recent (see...

If models are simplified pictures of reality, current international market selection process (IMSP) models do not pass the test of reality. Further, there has been limited research carried out in Australia on this issue. Using grounded theory methodology, this article explores how a...

This paper presents some significant empirical findings about the role of switching cost and alternative attractiveness in developing the long-term relationship between the client and the service-provider in personal financial planning services. Considering switching costs and alternative...

Listed property trust (LPTs) have been the most successful indirect property investment vehicle in Australia. Surveys conducted by the Australian Stock Exchange in 1999 found that the LPT sector was the fastest growing stockmarket sector, increasing its number of investors by 88%, compared to...

Purpose ? The purpose of this paper is to advance discussion of the efficacy of the current Australian competency training framework for credentialing and preparing front-line employees for the hospitality and tourism industry. Design/methodology/approach ? Discussion focuses on the hospitality...

The listed property trust (LPT) sector has undergone considerable change in recent years, including increased levels of international property, increased levels of debt, incorporating property development activities via use of stapled securities, significant mergers and acquisitions, and...

To date, the existing literature is very limited in its provision of links between knowledge management or intellectual capital with innovation. Existing studies have derived their innovation processes from large companies? perspectives and have not considered the needs of small and medium...