Enterprise Systems need to be configured to fit organizational requirements and to provide support for their business operations. Reference models aim at supporting this task but fail in providing adequate conceptual support due to missing configurability of the models themselves. Our research...

Business process modeling is widely regarded as one of the most popular forms of conceptual modeling. However, little is known about the capabilities and deficiencies of process modeling grammars and how existing deficiencies impact actual process modeling practice. This paper is a first...

Process modeling is an emergent area of Information Systems research that is characterized through an abundance of conceptual work with little empirical research. To fill this gap, this paper reports on the development and validation of an instrument to measure user acceptance of process...

Enterprise Systems potentially lead to significant efficiency gains but require a well-conducted configuration process. A promising idea to manage and simplify the configuration process is based on the premise of using reference models for this task. Our paper continues along this idea and...

In this paper, we examine the design of business process diagrams in contexts where novice analysts only have basic design tools such as paper and pencils available, and little to no understanding of formalized modeling approaches. Based on a quasi-experimental study with 89 BPM students, we...

Business practice shows that, often, different process models are employed in the various phases of the Business Process Management life cycle, each providing a different paradigm for capturing and representing the business process domain. Recently, significant efforts have been made to overcome...

Conceptual modeling is the process of building a representation of selected phenomena in a problem domain for the purpose of understanding and communication among stakeholders (Wand and Weber 2002) in the process of information systems analysis and design. A crucial element in the context of...

Grounded theory has emerged as a promising research approach for generating theory in emerging and relevant domains of IS research. In this paper we advance the use of grounded theory in one important and under-researched IS domain, business process management, which is characterized by an...

Business processes have emerged as a well-respected variable in the design of successful corporations. However, unlike other key managerial variables, such as products and services, customers and employees, physical or digital assets, the conceptualization and management of business processes...