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Evaluating an extended relationship marketing model for Arab guests of five-star hotels

Shammout, Ahmad Bahjat - 2007

Increasingly, relationship marketing has been viewed to be critical to the success of business firms, with the growing understanding that acquiring new customers is far more expensive than maintaining existing ones. While keeping customers loyal, however, is a key objective of relationship...

Persistent link: https://www.econbiz.de/10009481033

A new approach to performance measurement using data envelopment analysis: implications for organisation behaviour, corporate governance and supply chain management

Manzoni, Alex - 2007

corporate governance (CG), organisation behaviour (OB) and supply chain management (SCM) because these factors determine the … various stages of the supply chain, the style of management and design of organisation, as well as the need to be able to … measure qualitative contributors, such as CSR, to organisation performance. In all instances of performance management however …

Persistent link: https://www.econbiz.de/10009481035

Economics of venue selection for special sporting events: with special reference to the 1996 Melbourne Grand Prix

Gamage, Ari; Higgs, Bronwyn - 1997

Venue selection for major sporting attractions can be a highly politicised decision making process. Due to the sometimes controversial nature of venue selection, politicians can be circumspect on related issues including potential economic impacts. This was the case with the Australian Formula 1...

Persistent link: https://www.econbiz.de/10009481036

Marketing Cultural Attractions: Understanding Non-Attendance and Visitation Barriers

Kay, Pandora; Wong, Emma; Polonsky, Michael Jay - 2009

Purpose ? The purpose of this paper is to draw together the previous academic and industry research on non-attendance of cultural attractions, followed by qualitative in-depth interviews to identify commonalities or gaps in the previous research on barriers, constraints and inhibitors, as well...

Persistent link: https://www.econbiz.de/10009481040

UCP 600 rules ? changing letter of credit business for international traders?

Bergami, Roberto - 2009

/C, an issue of particular concern to exporters, as the International Chamber of Commerce (ICC) estimates worldwide …

Persistent link: https://www.econbiz.de/10009481060

Performance measurement in small motels in Australia

Bergin-Seers, Sue; Jago, Leo Kenneth - 2007

performance management in small firms. Most of these challenges are due to resource shortages, lack of functional expertise and … performance measurement by utilising a small number of key measures to monitor results and to review management activities. …

Persistent link: https://www.econbiz.de/10009481061

Non-Audit Services and Auditor Independence : the Case of Saudi Arabia

Al-Eissa, Abdulaziz Ibraheim - 2009

The nature of the client-auditor relationship is a critical issue for stakeholders and other users of the audited financial statements. This type of relationship is predicated on trust; however, it is susceptible to differing motives, conflict of interest, and information asymmetries. An...

Persistent link: https://www.econbiz.de/10009481062

Benchmarking small business performance: barriers and benefits

Bergin-Seers, Sue - 2000

Benchmarking is now a commonplace term in business and many definitions have been proposed. Despite its increasing popularity there is growing evidence that it is often used incorrectly. ?Benchmarking? seems to be confused with competitive comparison studies, which are simply a component part of...

Persistent link: https://www.econbiz.de/10009481063

Pro-grouth small busimess: learning 'architecture'

Bergin-Seers, Sue; Morrison, Alison - 2002

Internationally, a certain market failure has become apparent in terms of the effective engagement of small business owner-managers in business support programs, and in the wider concept of life long learning. There exists a cultural gap between support agencies and the small business sector's...

Persistent link: https://www.econbiz.de/10009481064

Analysing and modelling international trade patterns of the Australian wine industry in the world wine market

Boriraj, Jumpoth - 2008

Since the mid-1980s, trade liberalisation has encouraged the growth of Australia?s international trade. The Australian wine industry has been successful in the world wine market, achieving a significant growth in production and export sales since the 1990s. In this context, this thesis attempts...

Persistent link: https://www.econbiz.de/10009481066