This study addresses the theoretically under explored question of how fit between project governance configurations, and the knowledge of specialized information technology (IT) and client departments influences information systems development (ISD) performance. It conceptualizes project...

We examine the drivers of project performance and customer satisfaction in outsourced software projects using a proprietary panel dataset. The data cover 822 customer observations related to 182 unique projects executed by an India-based software services vendor. Adopting a multidisciplinary...