With organisations adopting maintenance as a profit-generating business element, the role of maintenance in modern manufacturing industries is becoming even more important, clearly underscoring the importance of bringing maintenance operations in harmony with corporate business objectives. This...

Purpose – The paper aims to introduce a model for measuring individual performance named Workforce Competency Model (WFCM). Notable aspects of the model including its validation/verification are explored and presented by means of a case study. Design/methodology/approach – The model is...

Purpose – The purpose of this paper is to provide an understanding on implementation and operation of ISO 13485:2003 – “Medical Devices – Quality Management System – Requirements for Regulatory Purposes” – in the perspective of medical device industries in Malaysia. The study is...