Kumar, Maneesh; Antony, Jiju - In: Industrial Management & Data Systems 108 (2008) 9, pp. 1153-1166
Purpose – The last two decades have witnessed an explosion of research into the area of quality initiatives (QI) such as ISO, total quality management, lean, Kaizen and its application within small and medium‐sized enterprises (SMEs). However, very few empirical studies have reported the...