Reports on research which examined cultural values in a professional services firm. Data were collected from 1,608 women and men using anonymously completed questionnaires. Describes the cultural values of the firm, then examines correlates ‐ personal demographic, work‐setting factors and...

Shows an in‐depth research focusing on the concerns of organizations in improving productivity and profitability levels by effective and efficient means using TQM. Evaluates the findings of TQM implementations from manufacturing and service industries and provides techniques on how TQM can be...

Many different definitions exist of TQM. These either focus on supporting one or more of either product, process, people and customer management initiatives. Most tend to describe TQM in absolute terms, suggesting following a particular route is appropriate for all companies. In reality...

Managers in a wide array of organizations are concentrating on knowledge creation as a way to achieve competitiveness. Organizational knowledge, they hope, enables them to bring innovative products/services continuously in the marketplace. However, many are finding it difficult to understand how...

The approach to organizational learning in this article is anchored in structural and cultural facets. The structural facet focuses on organizational learning mechanisms, which are institutionalized structural and procedural arrangements allowing organizations to systematically collect, analyze,...

Considers the concept of the learning organisation and the role of leadership in creating an environment for such a thing to exist. It introduces the recipe used by the author for 20 years, to assist groups and individuals involved in “action learning”. It does not offer any magical...

Companies increasingly like to describe themselves as “knowledge companies”, that store and share experience and knowledge and facilitate open exchange of both. However, trends in career development encourage the “new deal” of employment, whereby employability is dependent on the mutual...

Interfunctional coordination may be of primary importance to a firm developing a sustainable competitive advantage. This paper suggests that climate and socialization processes facilitate the development of interfunctional coordination, and thus its impact on firm performance. By merging the...

This research examines the principal assumption underlying the learning organization literature that organizational learning leads to increased organizational performance and explores the role of organizational learning, culture and focused learning on organizational performance. The study is...

Organisational learning theory appears to be practical when researchers can find links between two or more variables that can be justified and implemented. While much has been written about organisational learning, with many reported successes, further research is needed to link the internal...