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Albeit the widely-recognized importance of open innovation, its distinction from other novel forms of innovation, such as open source software, innovation contest, and mass customization is not clearly addressed. The purpose of this paper is to categorize web-based interactive innovation (i.e.,...
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1. E-service customization: the provider perspective -- 2. E-service customization: the consumer perspective -- 3. Technologies for e-service customization -- 4. E-service composition -- 5. Service customization strategies -- 6. Business processes design for service customization -- 7. Case...
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