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Communicative skills that support value creation: A study of B2B interactions between customers and customer service representatives
Salomonson, Nicklas; Åberg, Annika; Allwood, Jens - In: Industrial marketing management : the international … 41 (2012) 1, pp. 145-156
Persistent link: https://www.econbiz.de/10009830724
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Comparing human-to-human and human-to-AEA communication in service encounters
Salomonson, Nicklas; Allwood, Jens; Lind, Mikael; Alm, … - In: Journal of business communication : JBC 50 (2013) 1, pp. 87-116
Persistent link: https://www.econbiz.de/10010198669
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Dealing with customer misbehaviour : employees' tactics, practical judgement and implicit knowledge
Echeverri, Per; Salomonson, Nicklas; Åberg, Annika - In: Marketing theory 12 (2012) 4, pp. 427-449
Persistent link: https://www.econbiz.de/10009697266
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Dealing with customer misbehaviour : employees' tactics, practical judgement and implicit knowledge
Echeverri, Per; Salomonson, Nicklas; Åberg, Annika - In: Marketing theory 12 (2012) 4, pp. 427-449
Persistent link: https://www.econbiz.de/10010076091
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Samtal och Samspel : en studie av kundtjänstpersonal i två industriella företag
Salomonson, Nicklas - 2005
Persistent link: https://www.econbiz.de/10004859824
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The concepts of holism and reductionism in sociological theory
Allwood, Jens - 1973
Persistent link: https://www.econbiz.de/10001384883
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The expected retail customer : value co-creator, co-producer or disturbance?
Fellesson, Markus; Salomonson, Nicklas - In: Journal of retailing and consumer services 30 (2016), pp. 204-211
Persistent link: https://www.econbiz.de/10011473201
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Consumer vulnerability during mobility service interactions : causes, forms and coping
Echeverri, Per; Salomonson, Nicklas - In: Journal of marketing management : JMM ; journal of the … 35 (2019) 3/4, pp. 364-389
Persistent link: https://www.econbiz.de/10012178384
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It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work
Fellesson, Markus; Salomonson, Nicklas - In: Journal of retailing and consumer services 54 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012238353
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Consumer perception and behavior in the retail foodscape : a study of chilled groceries
Lindberg, Ulla; Salomonson, Nicklas; Sundström, Malin; … - In: Journal of retailing and consumer services 40 (2018), pp. 1-7
Persistent link: https://www.econbiz.de/10011801706