Gitlow, Howard; “Amy” Zuo, Qun; Ullmann, Steven G.; … - In: International Journal of Lean Six Sigma 4 (2013) 3, pp. 338-344
Purpose – The purpose of this paper is to posit that it is possible to identify contributing factors for “never events,” preventable adverse events in the healthcare setting, and to develop “best practices” to prevent them. Design/methodology/approach – This paper focuses on three...