Purpose – Every organizational member makes a daily decision to speak up or to be silent on a host of issues. Silence can be problematic. The purpose of this paper is to posit that managers should listen for the silence, not mistaking its presence for agreement or for understanding from those...

Purpose – Disagreements related to processes, priorities, and purpose surface within organizations. Disagreements may be between colleagues, or between internal and external protagonists, or between managers and their direct reports. Rather than avoiding or ignoring or even trying to eradicate...

Corporate social responsibility is examined in this book as multi-stakeholder approach to corporate governance. This volume outlines neo-institutional and stakeholder theories of the firm, new rational choice and social contract normative models, self regulatory and soft law models, and the...

This dissertation sought to develop a grounded theory explaining how ENGOs assess the environmental performance of firms, select target industries and firms, and influence those targeted industries and firms. A preliminary model based on research in the fields of social movements,...

Purpose – The authors propose that “root cause analysis,” coupled with critical thinking, is applicable to understanding and resolving contentious disagreements that arise from time to time within management teams. By subjecting the disagreement to a step-by-step analytical process, a rich...