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Properties of quality constructs in Canadian business relationships
Hutchinson, David; Singh, Jang; Svensson, Göran; … - In: International journal of business excellence 5 (2012) 4, pp. 429-443
Persistent link: https://www.econbiz.de/10009576395
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Product vs. relationship value in business-to-business manufacturing relationships
Cater, Tomaz; Cater, Barbara - In: Transformations in business & economics : scholarly papers 9 (2010) 2, pp. 139-154
Persistent link: https://www.econbiz.de/10009489338
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The role of service fairness in the service quality - relationship quality - customer loyalty chain : an empirical study
Giovanis, Apostolos; Athanasopoulou, Pinelopi; … - In: Journal of service theory and practice : JSTP 25 (2015) 6, pp. 744-776
Persistent link: https://www.econbiz.de/10011392388
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Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik; Falk, Tomas; Weijters, Bert - In: Journal of service research : JSR 19 (2016) 1, pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
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How manufacturer market orientation influences B2B customer satisfaction and retention : empirical investigation of the three market orientation components
Guo, Chiquan; Wang, Yong Jian - In: The journal of business & industrial marketing 30 (2015) 2, pp. 182-193
Persistent link: https://www.econbiz.de/10010532053
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Understanding B2B customer loyalty in the mobile telecommunication industry : a look at dedication and constraint
Yang, Shuiqing - In: The journal of business & industrial marketing 30 (2015) 2, pp. 117-128
Persistent link: https://www.econbiz.de/10010532118
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Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana; Gabbott, Mark; Naumann, Kay - In: Journal of marketing management : MM 31 (2015) 7/8, pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
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Suppliers' power relationships with industrial key customers
Lacoste, Sylvie; Blois, Keith J. - In: The journal of business & industrial marketing 30 (2015) 5, pp. 562-571
Persistent link: https://www.econbiz.de/10011339880
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The cross-impact of network externalities on relationship quality in exhibition sector
Lai, Ivan K. W. - In: International journal of hospitality management 48 (2015), pp. 52-67
Persistent link: https://www.econbiz.de/10011341601
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A two-dimensional model of trust-value-loyalty in service relationships
Chai, Joe Choon Yean; Malhotra, Naresh K.; Alpert, Frank - In: Journal of retailing and consumer services 26 (2015), pp. 23-31
Persistent link: https://www.econbiz.de/10011347848