Narrow search
Showing 81 - 90 of 59,033
Cover Image
Special issue: Relationship quality and customer satisfaction in service contexts
Dahlgaard-Park, Su Mi (contributor) - 2013
Persistent link: https://www.econbiz.de/10010125957
Cover Image
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun; Wang, Kai-yu; Chih, Wen-hai - In: The service industries journal 33 (2013) 11, pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Cover Image
An investigation into service quality-customer loyalty relationship : the moderating influences
Srivastava, Medha; Rai, Alok Kumar - In: Decision 41 (2014) 1, pp. 11-31
Persistent link: https://www.econbiz.de/10010367910
Cover Image
Delusive perception : antecedents and consequences of salespeople's misperception of customer commitment
Homburg, Christian; Bornemann, Torsten; Kretzer, Max - In: Journal of the Academy of Marketing Science 42 (2014) 2, pp. 137-153
Persistent link: https://www.econbiz.de/10010345196
Cover Image
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching; Yang, Yung-kai; Cheng, Yu-chi - In: Managing service quality : MSQ ; an international journal 24 (2014) 2, pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Cover Image
To be or not to be (loyal) : is there a recipe for customer loyalty in the B2B context?
Russo, Ivan; Confete, Ilenia; Gligor, David M.; Autry, … - In: Journal of business research : JBR 69 (2016) 2, pp. 888-896
Persistent link: https://www.econbiz.de/10011436340
Cover Image
Empirical research on the impact of network externalities on online loyalty in B2B platforms
Li, Li; Wu, Xiaoli; Zhang, Yue; Zhao, Jie - In: International journal of networking and virtual … 15 (2015) 2/3, pp. 185-199
Persistent link: https://www.econbiz.de/10011440071
Cover Image
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L. - In: The journal of services marketing 30 (2016) 1, pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Cover Image
A conceptualisation of relationship quality in construction procurement
Jelodar, Mostafa Babaeian; Yiu, Tak Wing; Wilkinson, Suzanne - In: International journal of project management : the … 34 (2016) 6, pp. 997-1011
Persistent link: https://www.econbiz.de/10011529073
Cover Image
Market orientation, distributor relationship, and return on assets : optimizing distribution performance for industrial firms
Guo, Chiquan; Wang, Yong Jian - In: Asia Pacific journal of marketing and logistics 28 (2016) 1, pp. 107-123
Persistent link: https://www.econbiz.de/10011529305