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Ramseook-Munhurrun, Prabha; Lukea-Bhiwajee, Soolakshna D.; … - In: International journal of management and marketing … 3 (2010) 1, pp. 37-50

Persistent link: https://www.econbiz.de/10003950984

Employee perceptions of service quality in a call centre

Ramseook-Munhurrun, Prabha; Naidoo, Perunjodi; … - In: Managing service quality : MSQ ; an international journal 19 (2009) 5, pp. 541-557

Persistent link: https://www.econbiz.de/10008316359

Service quality in the public service

Ramseook-Munhurrun, Prabha; Lukea-Bhiwajee, Soolakshna D.; … - In: International journal of management and marketing … 3 (2010) 1, pp. 37-50

Persistent link: https://www.econbiz.de/10009896965

SERVICE QUALITY IN THE PUBLIC SERVICE

Ramseook-Munhurrun, Prabha; Lukea-Bhiwajee, Soolakshna D.; … - In: International Journal of Management and Marketing Research 3 (2010) 1, pp. 37-50

The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper investigates how closely customer expectations of...

Persistent link: https://www.econbiz.de/10011205605

Front-line employees' satisfaction in a call centre

Ramseook-Munhurrun, Prabha; Naidoo, Perunjodi; … - In: Global journal of business management : GJBM 2 (2008) 2, pp. 91-101

Persistent link: https://www.econbiz.de/10003834940

Measuring service quality: perceptions of employees

Ramseook-Munhurrun, Prabha; Naidoo, Perunjodi; … - In: Global journal of business research : GJBR 4 (2010) 1, pp. 47-58

Persistent link: https://www.econbiz.de/10003955431

Tourist satisfaction with Mauritius as a holiday destination

Naidoo, Perunjodi; Ramseook-Munhurrun, Prabha; … - In: Global journal of business research : GJBR 4 (2010) 2, pp. 113-123

Persistent link: https://www.econbiz.de/10003955507

Marketing the hotel sector in economic crisis evidence from Mauritius

Naidoo, Perunjodi; Ramseook-Munhurrun, Prabha; … - In: Global journal of business research : GJBR 5 (2011) 2, pp. 1-12

Persistent link: https://www.econbiz.de/10008808095

Prospects and challenges of business tourism : a case of Mauritius

Seebaluck, Vanessa; Naidoo, Perunjodi; … - In: Review of business & finance studies : RBFS 6 (2015) 3, pp. 45-55

Persistent link: https://www.econbiz.de/10011289126

A proposed model for measuring service quality in secondary education

Ramseook-Munhurrun, Prabha; Naidoo, Perunjodi; … - In: International journal of quality and service sciences 2 (2010) 3, pp. 335-351

Persistent link: https://www.econbiz.de/10008758763