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Beziehungsmarketing
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Johnson, Michael
156
Johnson, Michael D.
91
Andreassen, Tor Wallin
23
Gustafsson, Anders
17
Johnson, Michael R.
15
Herrmann, Andreas
13
Diao, Xinshen
12
Fornell, Claes
8
Keiningham, Timothy L.
8
Lervik-Olsen, Line
8
Aksoy, Lerzan
7
Benin, Samuel
7
Cooil, Bruce
7
Hollenbeck, John R.
7
Wallin Andreassen, Tor
7
You, Liangzhi
7
Huber, Frank
6
Witell, Lars
6
Auh, Seigyoung
5
Edvardsson, Bo
5
Johnson, Michael A.
5
Abdulai, Awudu
4
Benkherouf, Lakdere
4
Caulkins, Jonathan P.
4
Colurcio, Maria
4
Delgado, Christopher L.
4
Feichtinger, Gustav
4
Gabre-Madhin, Eleni Z.
4
Jundt, Dustin
4
Kirchain, Randolph
4
Kirchain, Randolph E.
4
Kristensson, Per
4
Makombe, Tsitsi
4
Minot, Nicholas
4
Natarajarathinam, Malini
4
Sudman, Seymour
4
Takeshima, Hiroyuki
4
Tragler, Gernot
4
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Journal of Economic Psychology
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International journal of production economics
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Academy of Management journal : AMJ
5
IFPRI discussion papers
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Journal of Service Management
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Journal of economic psychology : research in economic psychology and behavioral economics
5
Journal of marketing
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Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
4
Journal of service management
4
Agricultural economics : the journal of the International Association of Agricultural Economists
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DSGD discussion papers
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European Journal of Marketing
3
European journal of marketing : EJM
3
IFPRI books
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Marketing intelligence & planning
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Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
3
Quality management journal : QMJ
3
Agricultural Economics
2
American Journal of Agricultural Economics
2
Customer retention in the automotive industry : quality, satisfaction and loyalty
2
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
European journal of operational research : EJOR
2
International Journal of Production Economics
2
International Journal of Public Sector Management
2
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2
International journal of business innovation and research
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International journal of services technology and management
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Internationale Standardlehrbücher der Wirtschafts- und Sozialwissenschaften
2
Issue briefs / International Food Policy Research Institute (IFPRI)
2
Journal of Services Marketing
2
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2
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ECONIS (ZBW)
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OLC EcoSci
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RePEc
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USB Cologne (EcoSocSci)
10
BASE
2
EconStor
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11
The effect of customer information during new product development on profits from goods and services
Witell, Lars
;
Gustafsson, Anders
;
Johnson, Michael D.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1709-1730
Persistent link: https://www.econbiz.de/10010429767
Saved in:
12
Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders
;
Johnson, Michael D.
-
2003
-
1. ed.
Persistent link: https://www.econbiz.de/10001719031
Saved in:
13
Comparing customer satisfaction across industries and countries
Johnson, Michael D.
;
Herrmann, Andreas
;
Gustafsson, Anders
- In:
Journal of economic psychology : research in economic …
23
(
2002
)
6
,
pp. 749-769
Persistent link: https://www.econbiz.de/10001711397
Saved in:
14
Expectations, perceived performance, and customer satisfaction for a complex service : the case of bank loans
Johnson, Michael D.
- In:
Journal of economic psychology : research in economic …
17
(
1996
)
2
,
pp. 163-182
Persistent link: https://www.econbiz.de/10001204998
Saved in:
15
Differentiation as a basis for explaining customer satisfaction across industries
Fornell, Claes
- In:
Journal of economic psychology : research in economic …
14
(
1993
)
4
,
pp. 681-696
Persistent link: https://www.econbiz.de/10001161944
Saved in:
16
Taking a customer orientation
Johnson, Michael D.
;
Herrmann, Andreas
- In:
Die Unternehmung : Swiss journal of business research …
52
(
1998
)
3
,
pp. 131-143
Persistent link: https://www.econbiz.de/10001248771
Saved in:
17
The effect of two trading institutions on price expectations and the stability of supply-response lag markets
Johnson, Michael D.
- In:
Journal of economic psychology : research in economic …
10
(
1989
)
2
,
pp. 189-216
Persistent link: https://www.econbiz.de/10001079417
Saved in:
18
The existence and perception of redundancy in consumer information environments
Johnson, Michael D.
- In:
Journal of consumer policy : consumer issues in law, …
11
(
1988
)
2
,
pp. 131-157
Persistent link: https://www.econbiz.de/10001062722
Saved in:
19
The complex relationship between customer satisfaction and loyalty for automobiles
Auh, Seigyoung
- In:
Customer retention in the automotive industry : …
,
(pp. 141-166)
.
1997
Persistent link: https://www.econbiz.de/10001299162
Saved in:
20
Die Kundenzufriedenheit als Bestimmungsfaktor der Kundenbindung
Herrmann, Andreas
;
Johnson, Michael D.
- In:
Schmalenbachs Zeitschrift für betriebswirtschaftliche …
51
(
1999
)
6
,
pp. 579-598
Persistent link: https://www.econbiz.de/10001389348
Saved in:
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