The aim of this study is to analyse the efficiency of companies forming collective brands in the experience goods sector. The central hypothesis is that collective brands have a positive impact on the efficiency of their member companies and that this is because collective reputation encourages...

The aim of this paper is to analyse the effect of some environmental variables when analysing efficiency in a service process. For the first time in the grocery retail industry, this paper considers two different approaches employed in the efficiency measurement literature to analyse the...

Services suffer to a great extent from information asymmetries because their attributes are more difficult to grasp in advance. Within services, the tourism industry is an especially notable and interesting case. Akerlof [Akerlof, G. The market for 'lemons': Quality uncertainty and the market...

This article focuses on the impact of third-party complaints on firm performance. We propose two research hypotheses, which are developed from the literature of dissatisfaction, emotions, and economics. The methodology is based on an event study to estimate variation in firm share returns in the...