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The customer consequences of returns in online retailing : an empirical analysis
Griffis, Stanley E.; Rao, Shashank; Goldsby, Thomas J.; … - In: Journal of operations management 30 (2012) 4, pp. 282-294
Persistent link: https://www.econbiz.de/10009550082
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Electronic logistics service quality (e-LSQ) : its impact on the customer's purchase satisfaction and retention
Rao, Shashank; Goldsby, Thomas J.; Griffis, Stanley E.; … - In: Journal of business logistics : JBL 32 (2011) 2, pp. 167-179
Persistent link: https://www.econbiz.de/10009238778
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Linking order fulfillment performance to referrals in online retailing : an empirical analysis
Griffis, Stanley E.; Rao, Shashank; Goldsby, Thomas J.; … - In: Journal of business logistics : JBL 33 (2012) 4, pp. 279-294
Persistent link: https://www.econbiz.de/10009709112
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On the measurement and benchmarketing of research impact among active logistics scholars
Rao, Shashank; Iyengar, Deepak; Goldsby, Thomas J. - In: International journal of physical distribution & … 43 (2013) 10, pp. 814-832
Persistent link: https://www.econbiz.de/10010204801
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Failure to deliver? : linling online order fulfillment glitches with future purchase behavior
Rao, Shashank; Griffis, Stanley E.; Goldsby, Thomas J. - In: Journal of operations management 29 (2011) 7/8, pp. 692-703
Persistent link: https://www.econbiz.de/10009347969
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RFID tag performance : linking the laboratory to the field through unsupervised learning
Ellis, Scott C.; Rao, Shashank; Raju, Dheeraj; Goldsby, … - In: Production and operations management : the flagship … 27 (2018) 10, pp. 1834-1848
Persistent link: https://www.econbiz.de/10011970053
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On tariff elimination, trade harmonization, and household well-being : a study of the GST rollout in India
Nilakantan, Rahul; Yamalakonda, Siddhartha; Morgan, Tyler R. - In: Journal of business logistics 45 (2024) 2, pp. 1-23
Persistent link: https://www.econbiz.de/10014540289
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The definitive guide to transportation : principles, strategies, and decisions for the effective flow of goods and services
Goldsby, Thomas J.; Iyengar, Deepak; Rao, Shashank - Council of Supply Chain Management Professionals - 2014
Transportation : the basics -- Transportation in business and the economy -- A survey of transportation modes -- The economics of transportation -- The transportation services market -- Transportation for managers -- An overview of transportation management -- Transportation technologies --...
Persistent link: https://www.econbiz.de/10013474817
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On the “Invisible Inventory Conundrum” in RFID‐Equipped Supply Chains: A Data Science Approach to Assessing Tag Performance
Rao, Shashank; Ellis, Scott C.; Goldsby, Thomas J.; … - In: Journal of Business Logistics 40 (2019) 4, pp. 339-358
Persistent link: https://www.econbiz.de/10012191937
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The marketing and logistics efficacy of online sales channels
Rao, Shashank; Goldsby, Thomas J.; Iyengar, Deepak - In: International journal of physical distribution & … 39 (2009) 2, pp. 106-130
Persistent link: https://www.econbiz.de/10008212616