Alexander, Anthony; Kumar, Maneesh; Walker, Helen - In: International Journal of Operations & Production Management 38 (2018) 11, pp. 2214-2244
Purpose: The purpose of this paper is to apply the aspects of decision theory (DT) to performance measurement and management (PMM), thereby enabling the theoretical elaboration of volatility, uncertainty, complexity and ambiguity in the business environment, which are identified as barriers to...