Purpose: The purpose of this paper is to discover the impact of different dimensions of organizational culture (mission culture, adaptability culture, involvement culture and consistency culture) on business excellence results criteria (customer results, people results, society results and...

Purpose: The purpose of this paper is to review the existing literature on supply chain performance measures and metrics (PMMs). It provides a critical evaluation of 234 articles published in past 24 years. Design/methodology/approach: The paper examines the studies published from 1991 to 2014...

Purpose: The purpose of this paper is to develop a performance measurement model for the entire supply chain that includes balanced set of performance measures. Design/methodology/approach: The conceptual model was validated empirically in case companies through semi-structured interviews and...

Purpose: The purpose of this paper is to understand how big data and predictive analytics (BDPA), as an organizational capability, can improve both visibility and coordination in humanitarian supply chains. Design/methodology/approach: The authors conceptualize a research model grounded in...

Purpose: The purpose of this paper is to examine when and how organizations create agility, adaptability, and alignment as distinct supply chain properties to gain sustainable competitive advantage. Design/methodology/approach: The current study utilizes the resource-based view (RBV) under the...

Purpose: Within the operations management literature, quality management (QM) has been one of the most popular research areas over the last few decades. The impact of QM systems on firm performance has been the subject of constant interest and challenge among researchers. Last such review was...

Purpose: Fostered by a rapid spread beyond the manufacturing sector, Lean philosophy for continuous improvement has been widely used in service organizations, primarily in the healthcare sector. However, there is a limited research on the motivating factors, challenges and benefits of...