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Channel relationship strategy
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Relationship marketing
26,172
Beziehungsmarketing
25,498
Consumer behaviour
9,578
Konsumentenverhalten
9,545
Customer satisfaction
5,482
Kundenzufriedenheit
5,441
Vertriebsweg
4,918
Distribution channel
4,914
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3,968
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3,958
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3,044
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3,033
Deutschland
2,674
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2,664
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2,661
Germany
2,614
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2,523
Supplier relationship management
2,522
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2,259
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2,202
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2,180
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2,173
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2,117
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2,098
Social Web
2,092
Social web
2,091
Brand image
1,927
Markenimage
1,924
Online-Handel
1,771
Online retailing
1,763
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1,739
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1,720
Kundenwert
1,487
Kundenintegration
1,469
Customer integration
1,468
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1,460
Vertrauen
1,411
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1,406
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1,355
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Bruhn, Manfred
115
Homburg, Christian
113
Kumar, V.
82
Verhoef, Peter C.
64
Huber, Frank
57
Han, Heesup
55
Bauer, Hans H.
52
Krafft, Manfred
52
Herrmann, Andreas
51
Hollebeek, Linda D.
51
Palmatier, Robert W.
48
Piller, Frank T.
46
Stauss, Bernd
44
Mattila, Anna S.
39
Gil Saura, Irene
38
Neslin, Scott A.
38
Grönroos, Christian
37
Svensson, Göran
37
Smith, Alan D.
35
Thaichon, Park
35
Ahlert, Dieter
34
Hippner, Hajo
34
Stock-Homburg, Ruth
34
Evanschitzky, Heiner
33
Mittal, Vikas
33
Wiedmann, Klaus-Peter
33
Wilde, Klaus D.
33
Van den Poel, Dirk
32
Grewal, Dhruv
31
Prentice, Catherine
31
Schramm-Klein, Hanna
31
Sheth, Jagdish N.
31
Eggert, Andreas
30
Reichwald, Ralf
30
Swoboda, Bernhard
30
Töpfer, Armin
30
Loureiro, Sandra Maria Correia
29
Reinartz, Werner J.
29
Schögel, Marcus
29
Aksoy, Lerzan
28
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Springer Fachmedien Wiesbaden
68
National Bureau of Economic Research
19
IGI Global
17
Université Paris-Dauphine (Paris IX)
14
American Marketing Association
10
Books on Demand GmbH <Norderstedt>
9
Erasmus Research Institute of Management
9
Verlag Dr. Kovač
8
Harvard Graduate School of Business Administration
7
Eric Cuvillier <Firma>
6
Fördergesellschaft Marketing an der Universität Augsburg
6
Haufe-Lexware GmbH & Co. KG
6
Springer-Verlag GmbH
6
Universität Mannheim
6
Universität St. Gallen
6
Verlag Franz Vahlen
6
AMACOM
5
Information Resources Management Association
5
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
5
Technische Universität Dresden
5
Edward Elgar Publishing
4
Erich-Schmidt-Verlag
4
Fachhochschule Reutlingen / European School of Business
4
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
4
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
4
Friedrich-Schiller-Universität Jena
4
HAL
4
Japan / Tōkeikyoku
4
Shaker Verlag
4
USA / General Accounting Office
4
Wiley-VCH
4
Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
4
Centre Interuniversitaire de Recherche en Analyse des Organisations (CIRANO)
3
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
3
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
3
Europäische Kommission
3
F.A.Z.-Institut für Management-, Markt- und Medieninformationen
3
Faculdade de Economia, Universidade Nova de Lisboa
3
Faculdade de Economia, Universidade do Porto
3
INSEAD
3
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Journal of business research : JBR
693
Journal of retailing and consumer services
684
Industrial marketing management : the international journal for industrial and high-tech firms
449
International journal of hospitality management
289
SpringerLink / Bücher
286
The journal of services marketing
225
The journal of business & industrial marketing
209
Journal of the Academy of Marketing Science
197
The service industries journal
192
Journal of strategic marketing
178
European journal of operational research : EJOR
176
Journal of retailing
162
International journal of production economics
155
International journal of electronic customer relationship management : IJECRM
154
Journal of marketing
145
International journal of contemporary hospitality management
124
Journal of travel and tourism marketing
122
Journal of hospitality marketing & management
121
Journal of service research : JSR
120
Gabler Edition Wissenschaft
118
Tourism management : research, policies, practice
117
Asia Pacific journal of marketing and logistics
115
Marketing intelligence & planning
113
The journal of product & brand management
113
Management science : journal of the Institute for Operations Research and the Management Sciences
110
European Journal of Marketing
108
Journal of service management
108
The journal of brand management : an international journal
108
Journal of Business & Industrial Marketing
107
Cogent business & management
105
European journal of marketing : EJM
104
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
103
Psychology & marketing
103
The international review of retail, distribution and consumer research
103
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
98
Services marketing quarterly
94
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
92
International journal of production research
91
International journal of retail & distribution management
91
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
90
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ECONIS (ZBW)
29,861
Other ZBW resources
733
RePEc
262
USB Cologne (EcoSocSci)
204
EconStor
94
BASE
63
OLC EcoSci
27
USB Cologne (business full texts)
26
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81
Cross-channel integration : is it valued by customers?
Schramm-Klein, Hanna
;
Wagner, Gerhard
;
Steinmann, Sascha
; …
- In:
The international review of retail, distribution and …
21
(
2011
)
5
,
pp. 501-511
Persistent link: https://www.econbiz.de/10009492161
Saved in:
82
Customer heterogeneity in the development of e-loyalty
Chocarro, Raquel
;
Cortiñas, Monica
;
Villanueva, Maria Luisa
- In:
Journal of research in interactive marketing : …
9
(
2015
)
3
,
pp. 190-213
Persistent link: https://www.econbiz.de/10011418526
Saved in:
83
Consumer brand marketing through full- and self-service channels in an emerging economy
Venkatesan, Rajmkumar
;
Farris, Paul W.
;
Guissoni, Leandro A.
- In:
Journal of retailing
91
(
2015
)
4
,
pp. 644-659
Persistent link: https://www.econbiz.de/10011422456
Saved in:
84
Multichannel customer segmentation : does the after-sales channel matter? ; a replication and extension
De Keyser, Arne
;
Schepers, Jeroen
;
Konuş, Umut
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
4
,
pp. 453-456
Persistent link: https://www.econbiz.de/10011428974
Saved in:
85
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
86
Assessing multi-channel consumers' convenience expectations of online order/in-store pickup service
Ma, Hao
;
Su, Yong
;
Oh, Lih-Bin
- In:
International journal of networking and virtual …
14
(
2014
)
1/2
,
pp. 146-159
Persistent link: https://www.econbiz.de/10011282862
Saved in:
87
Wert- und potenzialorientiertes Vertriebspartnermanagement in der Telekommunikationswirtschaft
Lindenau, Volker
-
2015
-
1. Aufl.
Persistent link: https://www.econbiz.de/10011375481
Saved in:
88
Typologies and touchpoints : designing multi-channel digital strategies
Straker, Karla
;
Wrigley, Cara
;
Rosemann, Michael
- In:
Journal of research in interactive marketing : …
9
(
2015
)
2
,
pp. 110-128
Persistent link: https://www.econbiz.de/10011302389
Saved in:
89
Die Customer-Journey : Chance für mehr Kundennähe
Böcker, Jens
- In:
Dialogmarketing Perspektiven 2014/2015 : Tagungsband 9. …
,
(pp. 165-177)
.
2015
Persistent link: https://www.econbiz.de/10011308011
Saved in:
90
Building with bricks and mortar : the revenue impact of opening physical stores in a multichannel environment
Pauwels, Koen
;
Neslin, Scott A.
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 182-197
Persistent link: https://www.econbiz.de/10011308952
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