Purpose The purpose of the research was to develop a tool for measuring antecedents of customer aggressive behavior (CAB) in healthcare service settings, by identifying its roots in organizational and interpersonal dynamics. Design/methodology/approach Four studies were conducted. In Studies 1...

Purpose – The purpose of this paper is to present and explain the identity theft cycle. The identity theft cycle explains how a perpetrator goes through various stages of confidence and experimentation when stealing an individual's identity. Design/methodology/approach – The paper takes a...

Purpose – The purpose of this paper is to: consider the extent to which recent research in industrial and organizational (I&O) psychology has examined the symbiotic relations between organizations and society; review the societal changes affecting organizations and individuals; and offer...