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81
Selektion von Informationen über
Kundenzufriedenheit
Platzek, Thomas
-
1998
Persistent link: https://www.econbiz.de/10000676167
Saved in:
82
Integrated Outage Management System : an effective solution for power utilities to address customer grievances
Sastry, M.K.S.
- In:
International journal of electronic customer …
1
(
2007/08
)
1
,
pp. 30-40
Persistent link: https://www.econbiz.de/10003754253
Saved in:
83
Effektivität und Effizienz der Gestaltung des Beschwerdemanagements : eine empirische Analyse
Fürst, Andreas
- In:
Marketing : ZFP ; journal of research and management
30
(
2008
)
1
,
pp. 29-45
Persistent link: https://www.econbiz.de/10003644629
Saved in:
84
Beschwerdemanagement
als Schlüssel zur
Kundenzufriedenheit
Günter, Bernd
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 335-356)
.
2008
Persistent link: https://www.econbiz.de/10003744943
Saved in:
85
Anbieterloyalität : Strategie und Instrument zur Gewinnung von Kunden und Kundenloyalität ; theoretische Diskussion und empirische Befunde im B2C Marketing
Götting, Philipp
-
2008
Persistent link: https://www.econbiz.de/10003763714
Saved in:
86
Exploring Chinese consumer repurchasing intention for services : an empirical investigation
Li, Dongjin
;
An, Shenghui
;
Yang, Kai
- In:
Journal of consumer behaviour : an international …
7
(
2008
)
6
,
pp. 448-460
Persistent link: https://www.econbiz.de/10003789912
Saved in:
87
Customer retaliation at the employee-customer interface
Keefe, Dominique A.
;
Russell-Bennett, Rebekah
;
Tombs, …
- In:
Journal of management & organization : journal of …
14
(
2008
)
4
,
pp. 438-450
Persistent link: https://www.econbiz.de/10003771979
Saved in:
88
Satisfaction, dissatisfaction and complaining behavior with consumer services and intangible products
Bodur, Muzaffer
-
1977
Persistent link: https://www.econbiz.de/10000054896
Saved in:
89
The effect of compensation on repurchase intentions in service recovery
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Tsiros, Michael
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 424-434
Persistent link: https://www.econbiz.de/10003794937
Saved in:
90
Fraudulent return proclivity : an empirical analysis
Harris, Lloyd C.
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 461-476
Persistent link: https://www.econbiz.de/10003794955
Saved in:
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