The job redesign framework is implicit in the Quality Control Circle literature. It separates QCC′s from any policy considerations and creates grave distortions of view. The required broadened conception of American companies′ operations core can only be achieved if the languages of...

Several options exist for operations managers to control maintenance intensity. The effects of the maintenance department capability and the redundancy options within the context of capacity strategy are examined. In viewing the operations manager as a monitoring specialist, the firm′s choice...

Changes in world markets have brought renewed interest in quality management, and a proliferation of quality‐assurance methods. The new methods focus on design rather than inspection, thereby shifting managers’ attention from inspecting quality to designing quality into products and...

Purpose – The purpose of this paper is to understand the relationship between information systems (IS) integration and business performance in the context of the ad traffic system of a media company. Design/methodology/approach – A system dynamics (SD) model that shows ad traffic system...