This paper investigates the potential expansion of an indicator set for research performance evaluation to include citations for the mapping of research impact. To this end, we use research performance data of German business schools and consider the linear correlations and the rank correlations...

Purpose: The subjective interpretation of numerical information can induce the so-called unit effect, i.e. the scale and unit chosen to quantify such information might influence a person's judgment. Although this bias is well-known, until now, it has been difficult to obtain an overview of the...

After 40 years of research with thousands of application-oriented scientific papers, empirical evidence that data envelopment analysis (DEA) has really improved the practice of performance measurement and benchmarking in real-life non-production contexts is rare. The main reason for this deficit...

In seinem 1978 erschienenen Aufsatz "Überlegungen zum Inhalt des Fachs »Produktionswirtschaftslehre«" forderte ZÄPFEL den Einbezug der Leistungserstellungnichtmaterieller Güter - worunter er Dienstleistungen versteht - in die Produktionswirtschaftslehresowie die Erstellung von Typologien,...